Hey there, surf family! Welcome to Surf Company – your go-to spot for all things surf. We’re stoked to have you here and want to make sure your experience is as smooth as riding a perfect wave. Below you’ll find all the details on how we ship your gear and our hassle-free return policy.

Shipping Information

We ship globally (excluding Asia and some remote areas) to get you geared up no matter where you are. Here’s how it works:

  • Order Processing: We need 1-2 business days to get your order ready to ride the waves to you.
  • Shipping Methods:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after shipping. Shipping fee: $12.95.
    • Free Shipping: For orders over $50, shipped via EMS. Delivery within 15-25 days after shipping.

Once your order ships, we’ll send you a tracking number so you can follow your gear on its journey to you.

Returns & Exchanges

We want you to be totally stoked with your Surf Company gear. If something isn’t quite right, we’re here to help. Our returns process is designed to be easy and straightforward.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return or exchange, your items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In the original packaging with all accessories included
Note on Swimwear: For hygiene reasons, we cannot accept returns on swimwear (including Boardshorts and Rashguards & Surf Tees) if the hygiene seal is broken or removed. All swimwear returns must have the original hygiene seal intact.

How to Return or Exchange

Just follow these simple steps to get started:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and the reason for your return or exchange.
  2. Get Authorization: We’ll email you a Return Authorization Number and shipping instructions.
  3. Pack It Up: Securely pack your items with the original packaging.
  4. Ship It: Send the package to our address (provided in your return authorization email).

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (like sending the wrong item) or defective merchandise. We recommend using a trackable shipping service – we can’t guarantee we’ll receive your return without tracking.

Refund Information

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days.
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please allow an additional 5-10 business days for your bank or credit card company to process the refund.

Note: Original shipping fees are non-refundable. For exchanges, shipping costs will be calculated based on your location.

International Returns

Since we ship globally (excluding Asia and some remote areas), please note:

  • International returns may take longer to process.
  • Customs fees and international shipping costs are non-refundable.
  • Mark the package as “Returned Goods” to avoid additional customs charges.

Need Help?

Our friendly customer service team is here to help with any questions about returns, exchanges, or shipping. Reach out to us!

Email: [email protected]
Address: 122 40th Avenue North, Nashville, US 37209

Thanks for riding with Surf Company – we’re committed to keeping you stoked about your gear!